Privacy Policy

Who we are

This website (ncrgrass.in) belongs to NCR Grass, a natural grass supply and lawn installation business based in Dasna, Ghaziabad, Uttar Pradesh. This policy explains what information we collect through the website, why, and what we do with it.

Information you give us

When you fill in the request-a-call form, we receive:

• Your name
• Your mobile number
• Your city or area
• Your approximate lawn size, if you enter it

When you call or WhatsApp us

If you call us or message us on WhatsApp, we receive your phone number and whatever you choose to share, such as your location, site photos or project details. WhatsApp is run by Meta, and its own privacy policy applies to messages sent through it.

Where your details are stored

Details sent through the request-a-call form are saved in Google Cloud Firestore, a database service run by Google. Only our team can read them, through a password-protected dashboard, and our team's phone may show a short alert (your name and area) when an enquiry arrives. We do not make them public.

This website is hosted on Vercel, which may process technical request data (see Cookies and tracking below) to deliver the pages. Google and Vercel act as service providers for us and handle data under their own terms and privacy policies.

How we use your information

We use the details you share only to:

• Contact you about your enquiry
• Arrange a site visit and prepare a quote
• Deliver grass and carry out the work you ask for
• Keep a record of our conversation and any order

What we do not do

We do not sell or rent your personal information. We do not use it for advertising, and we do not add you to marketing lists.

Cookies and tracking

This website does not set its own cookies and does not use analytics or advertising trackers.

The home page has an embedded Google Map. When it loads, Google may collect information and set cookies under Google's own privacy policy. Clicking a WhatsApp or phone link opens that app, and its own terms apply.

Like most websites, the server that hosts this site may automatically record technical details such as your IP address, browser type and the pages you request. These logs are used to run and protect the website.

How long we keep it

We keep enquiry details only for as long as we need them to respond to you, complete any work, and keep reasonable business records. When they are no longer needed we delete them from our dashboard and database.

Your choices

You can ask us to show, correct or delete the personal information we hold about you, or withdraw your consent to us contacting you. Call or WhatsApp us on +91 63990 80816 and we will help. This number is also our contact point for any privacy question or complaint. If you are not satisfied with our response, you may raise it with the authority that Indian data protection law provides for.

Children

This website is meant for adults arranging grass supply or lawn work. It is not directed at children.

Changes to this policy

If we change how we handle information, we will update this page and the date at the top.